Right of withdrawal

You have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.

To exercise the right of withdrawal, you must notify Noosa, Chaussée d'Ixelles 14, 1050 Brussels or info@noosahome.be of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail).

You can use the model withdrawal form (attached below) or you can fill in and submit the model withdrawal form or any other unambiguous statement on our website www.noosahome.be. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail). 

Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for return shipping costs.

In the event of exercising the right of withdrawal, KS will reimburse the sums paid within 14 days of notification of your request, using the same means of payment as that used for the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply:

  • The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express waiver of his right of withdrawal.

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

  • The supply of goods made to the consumer's specifications or clearly personalized.

  • The supply of goods likely to deteriorate or expire rapidly.

  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

  • The supply of goods which, after delivery and by their nature, are indissociably mixed with other articles;
    The supply of alcoholic beverages whose delivery is deferred for more than 30 days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.

  • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

  • The supply of a newspaper, periodical or magazine, with the exception of subscription contracts for these publications.
    Transactions concluded at a public auction.

  • The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Click here to download the withdrawal form.